Refund policy

Return & Refund Policy

Last updated: June 2026

At Solennee, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must:

* Be unused and in their original condition
* Be returned in the original packaging
* Include all accessories, manuals, and components received with the product

Certain items may not be eligible for return due to hygiene, safety, or customization reasons.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos of the issue.

We will review the case and arrange a replacement, refund, or store credit where appropriate.

Exchanges

We currently do not offer direct exchanges. To receive a different item, please return the original order and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Order Cancellations

Orders may be cancelled within 12 hours of purchase. Once an order has been processed or shipped, cancellation requests may no longer be possible.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us at:

solennee.store@gmail.com

We aim to respond within 24–48 business hours.