Refund policy

# Return & Refund Policy

At Solennee, we want you to have a smooth shopping experience. If there is an issue with your order, we are here to help.

## Return Window
Customers may request a return within 14 days of receiving their order.

## Eligible Returns
Returns or refunds are accepted only for:
- Damaged items
- Incorrect items received
- Lost packages

To request assistance, please contact us within 48 hours of delivery and include:
- Your order number
- A description of the issue
- Photos if applicable

## Return Shipping
Customers are responsible for return shipping costs.

## Non-Returnable Items
We do not accept returns for:
- Change of mind
- Incorrect size selection
- Used or worn items
- Final sale items

## Refund Processing
If your request is approved, refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

## Contact
For any return or refund inquiries, please contact:

solennee.store@gmail.com