Shipping policy
Shipping Policy
Last updated: June 2026
Thank you for shopping with Solennee.
Order Processing
Orders are typically processed within 1–3 business days after payment has been received and verified.
Processing times may be longer during peak seasons, holidays, or promotional periods.
Shipping Times
Estimated delivery times vary depending on your location and the product ordered.
Typical delivery estimates:
* Europe: 5–15 business days
* United Kingdom: 5–15 business days
* United States: 7–20 business days
* Canada: 7–20 business days
* Australia & New Zealand: 7–20 business days
* Rest of the World: 10–25 business days
Please note that delivery estimates are not guaranteed and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout where applicable.
From time to time, Solennee may offer free shipping promotions on selected products or orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information when available.
Please allow a few days for tracking information to update after shipment.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities.
These charges are the responsibility of the customer and are not included in the purchase price unless otherwise stated.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the order has already been processed or shipped, we may be unable to modify the shipment or provide a refund.
Delayed or Lost Shipments
While we work with trusted shipping partners, Solennee cannot guarantee delivery dates.
If your package appears lost or significantly delayed, please contact us and we will work with the carrier to investigate the issue.
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the damaged item and packaging.
We will review the situation and provide an appropriate resolution.
Contact Us
For any shipping-related questions, please contact:
solennee.store@gmail.com
We aim to respond within 24–48 business hours.