Shipping policy

# Shipping Policy

At Solennee, we aim to provide a smooth and reliable shipping experience worldwide.

## Processing Time
Orders are typically processed within 1–5 business days after payment confirmation.

Please note that processing times may vary during high-demand periods or promotional events.

## Shipping Time
Estimated delivery times:
- Europe: 7–15 business days
- International: 7–20 business days

Shipping times may vary depending on destination, customs processing, and local carriers.

## Order Tracking
Once your order has been shipped, you will receive a tracking number by email when available.

## Delays
Solennee is not responsible for shipping delays caused by:
- Customs clearance
- Carrier delays
- Weather conditions
- Incorrect shipping information provided by the customer

## Lost or Damaged Packages
If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery or expected delivery date.

## Incorrect Address
Customers are responsible for providing accurate shipping information. Orders shipped to incorrect addresses provided by the customer may not be eligible for refund or replacement.

## Contact
For shipping-related inquiries, please contact:

solennee.store@gmail.com